Viavi MTS-4000V2 with E4138 FB65 SM and E4123 MM OTDR Module 850/1300/1310/1550/1650nm Live

Warranty and Returns Policy

At FLUXNET we strive to ensure that every purchase meets your expectations. When purchasing from us, whether in-store or online, customers are entitled to assume:

• The goods are of satisfactory quality.
• The goods are fit for their intended purposes.
• Any written description applied to the goods accurately matches the items provided.

If these conditions are not met, you may be entitled to remedies such as repair, replacement, or a refund.

Warranty Coverage

Used Items

Most used items sold by FLUXNET are covered by a 30-day fault warranty. If your item arrives damaged or becomes faulty within 30 days of purchase, you may contact us for a refund, exchange, or repair.

New Items

Most new items are covered by a 1-year fault warranty. If your item arrives damaged or becomes faulty within one year of the purchase date, you may contact us for a refund, exchange, or repair.

Important Warranty Notes

1. The 30-day and 1-year warranties only cover faults in the product and do not apply to:
   • Change-of-mind returns.
   • Faults caused by misuse, operation outside the manufacturer’s guidelines, physical damage, or water ingress.
2. Mechanical devices may require periodic servicing due to environmental factors or excessive usage. Such servicing is not covered under warranty and will incur standard service charges.
3. Due to the unique nature of second-hand equipment, certain items may be exempt from the standard 30-day warranty. Please refer to the warranty details listed with the product description for specific coverage.

For any questions regarding the warranty of a particular item, please contact us at sales@fluxnet.com.au.

Item Condition Definitions

Used Items

• Definition: Items previously used in the field or showing signs of prior usage.
• Details: Each listing includes detailed pictures to showcase the item’s condition and what is included. Please review these carefully before purchasing.

New Items

• Definition: Items that are brand new and have not been used in the field.
• Details: These may occasionally lack original packaging. For quality assurance, some items may be tested in our lab prior to dispatch.