Privacy Policy

Privacy Policy

Last Updated: February 2026

At Fluxnet.com.au (operated by FLUX NET PTY LTD), we are committed to protecting your privacy as an online visitor. We respect the confidentiality of the information provided by you and strictly adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. COLLECTION OF PERSONAL INFORMATION

We receive and store information you enter on our website or provide to us in other ways. This may include:

  • Contact Data: Name, phone number, address, and email address to process orders.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: IP address, login data, browser type, and usage data.

  • Support Data: Information provided when you communicate with our customer support or provide feedback.

2. STORAGE AND SECURITY

All information we receive is protected by our secure servers. We use industry-standard encryption software to protect customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access.

Credit card information is not stored by us on our servers. All payments are processed through secure, PCI-DSS compliant third-party gateways (such as PayPal or Stripe).

3. USE OF YOUR INFORMATION

We use your information to provide our services, process orders, and improve your experience. We may use your personal information for:

  • Direct Marketing: Sending newsletters or updates, but only if you have opted in. You may unsubscribe at any time.

  • Service Delivery: Sharing details with third-party providers (e.g., shipping carriers like Australia Post or DHL) to fulfill your order.

  • Legal Compliance: To comply with a legal requirement, such as a law, regulation, court order, or law enforcement request.

4. DISCLOSURE TO THIRD PARTIES & OVERSEAS

We do not sell or deal in personal or customer information. We will never disclose your personal details to a third party except for:

  • Service Providers: Necessary information required by providers of products or services you have purchased (e.g., couriers).

  • Overseas Disclosure: We may use service providers located outside of Australia (primarily in the United States) for email hosting, data storage, and payment processing. We take reasonable steps to ensure these providers comply with privacy standards similar to the APPs.

  • Business Transfers: If there is a change of control in our business, customer data may be disclosed to a potential purchaser under a confidentiality agreement.

5. ACCESS, CORRECTION, AND RETENTION

You have the right to access the personal information we hold about you and to request a correction if you believe it is inaccurate.

  • To Request Access: Please email sales@fluxnet.com.au. We will respond within 30 days.

  • Retention: We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. COOKIES & TRACKING

Our website uses cookies to analyze traffic and provide a better visitor experience. Cookies may be used to serve relevant ads through third-party services such as Google Ads. You can choose to reject cookies in your browser settings, though this may limit website functionality.

7. AUTOMATED DECISION-MAKING

We may use automated systems to assist in fraud detection and order verification. If an automated decision significantly affects you, you have the right to request a manual review by contacting our team.

8. COMPLAINTS

If you have a complaint about our privacy practices, please send details of your complaint to sales@fluxnet.com.au. We take complaints very seriously and will respond shortly after receiving written notice. 

9. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. These links do not constitute sponsorship or endorsement. We are not responsible for the privacy practices of such websites and encourage you to read their privacy statements.

10. CHANGES TO THIS POLICY

We may modify this policy at any time at our sole discretion. All modifications will be effective immediately upon posting. Please return periodically to review this policy.

11. CONTACT US

If you have any questions or concerns about our privacy policy or the use of your personal information, please contact our Privacy Officer:

FLUX NET PTY LTD Email: sales@fluxnet.com.au

Phone: 1800 FLUXNET (1800 358 963)

Address: 38/74 Willandra Dr, Epping VIC 3064, Australia