FAQ – FREQUENTLY ASKED QUESTIONS

Q. WHAT ARE MY PAYMENT OPTIONS?

A. We accept EFT, EFTPOS, All Major Cards and PayPal.

Q. CAN I PAY FOR MY ORDER WITH PAYPAL?

A. Yes, you can pay for your order with PayPal.

Q. DO I HAVE TO HAVE AN ACCOUNT TO ORDER FROM YOU?

A. You do not need an account to order from us. You can order using guest checkout.

Q. WHAT IS YOUR SHIPPING POLICY?

A. Our shipping policy states:

We aim to ship stocked items within 24hours of cleared funds.

Australia Post, AU Interparcel & UPS/DHL are our primary parcel carrier and we use a variety of carriers for LTL shipments.  You can choose the shipping method on all orders before checkout where size, weight and restrictions allow. Please contact us for a shipping quote if international shipping is not available at checkout.

Title and risk of loss pass to customer upon tender of shipment to carrier.

Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to regional areas. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Expedited Shipping Rules
Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day.

Q. WHERE DO YOU SHIP FROM?

A. Flux Net Pty Ltd stocks all items out of warehouse located in Melbourne, Australia.

Q. WHAT IS YOUR RETURN/EXCHANGE POLICY?

A. 20% Restocking fee applies for orders returned for change of mind, products may be returned within 30 Days of shipment for a 80% credit or exchange with another product which is simiar in functionality.

All items are covered by 30 Days Warranty for defects or functional issues from the date of delivery. Full Refund will be issues if product sold is deemed faulty or defective.

From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order.

Returned items must be in the original packaging.

Q. HOW DO I MAKE A RETURN?

Contact us at sales@fluxnet.com.au to initiate return.


Alternatively, if you would like, you can call on the details given on “Contact Us” page

Q. WHAT DO I DO IF I RECEIVE DAMAGED GOODS?

A. We would rather this never happened, but if it does, call us at +61 420 797 977. Mon-Fri 9am – 5pm AEST or email us at sales@fluxnet.com.au

We will help correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense.

Q. IS THERE A RETAIL STORE I CAN GO TO?

A. Yes our business address (38/74 Willandra Dr Epping 3076) is available to view in Contact Us page. You can also reach FluxNet on the internet, by email on sales@fluxnet.com.au or by calling us at +61 420 797 977. 8:30am – 5pm AEST

Q. WHAT IS THE WARRANTY ON YOUR PRODUCTS?

A. All items sold are covered by 30 Days Warranty for defects or functional issues from the date of delivery. We will assess the product and have it either repaired or replaced or the purchase price refunded.

FLUXNET is not affiliated with any of the brands sold. We are solely a 3rd party source for the items we carry. Any warranties offered will be honoured by us.

Q. HOW MANY DAYS DOES IT TAKE TO RECEIVE MY ITEM(S)?

A. FluxNet stocked items will generally ship within one business day. Depending on your location, you should receive your item within 1 – 7 business days, upon the shipping level paid at the checkout.

Q. WHAT IF THE PICTURE DOES NOT MATCH THE PRODUCT ATTRIBUTES?

A. While we try our best, there may be instances where picture differ slightly from the product listing. Please refer to the description or give us a call for the most accurate information for the products. If you have any further questions, feel free to contact us.

Disclaimer:

  • FLUXNET IS NOT AFFILIATED WITH ANY OF THE BRANDS SOLD ON OUR PAGE. WE ARE SLOELY A 3RD PARTY SOURCE FOR THE ITEMS WE CARRY.